Free delivery when you spend £20 or more
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    Suitable for Vegetarians

Below are our most common questions. If you don't find what you're looking for, please contact us here.

Are your sweets suitable for a vegetarian or vegan diet?

All of our products are suitable for a vegetarian diet at minimum. We also offer vegan products. You can either filter by vegan or look at the 'Dietary Information' by searching vegan on our product pages. All are Pick & Mix is Vegan friendly, for ingredients and allergens please click here.

What shipping options are available?

All our items are posted via our courier, myHermes. Orders are tracked. Shipping is calculated at checkout (based on the weight of your order). Once your order had been dispatched, delivery typically takes 3-5 working days. 

How can I pay?

We accept all major credit/debit cards (Visa, Mastercard, American Express), ApplePay, Google Pay, and PayPal.

Do you offer refunds?

We can only issue refunds if items are broken or missing. If you wish to raise a refund request, please contact us here. We require photos if the item is damaged. You must notify us within 14 days of receiving your order to be eligible for a refund.

If you wish to cancel your order, please contact us as soon as possible. If the item is dispatched, please refuse delivery and we will be in touch to process the refund once the item has returned.

Do you ship outside of the UK?

At the moment, we currently ship to the UK only. However we are looking at ways to expand so our international customers may order from us.

Do you cater to large orders, events or weddings?

Absolutely, we'd love to be part of any events! Please fill out this contact form and we'll get back to you as soon as we can.

What if my order hasn't arrived or is damaged? 

Please get in touch with us via our contact form